Returns apps charge $11–$155+ every month for branding, exchanges and analytics. Shopify's built-in self-serve returns and return rules are free — what your store is missing is the process around them. This kit is that layer: a returns policy you can publish today, a step-by-step RMA procedure, 11 customer emails, a refund-abuse playbook, and a return-reason analytics sheet. One payment of ฿1,490 — then nothing, ever.
Get the kit — ฿1,490One zip. No app to install, no account to create, no monthly bill. Two tools run offline in your browser; the rest are documents you will actually use.
Pick your rules — window, restocking fee on used items, exchange-first, store-credit bonus, final-sale categories, EU 14-day withdrawal — and it writes the policy page to paste into Shopify admin.
Six stages from request to refund, with a decision matrix, response-time targets, and a 30-minute weekly routine. Hand it to whoever touches the inbox — or your next hire.
Received, replacement, exchange, refund, store credit, more-info hold, out-of-window, final sale, warehouse received, exchange shipped, win-back. Plain text, one clear next step each.
A one-row-per-return tracker for Sheets or Excel. It is your audit trail, your response-time meter, and the early-warning system for serial returners.
The six abuser types, the policy levers that actually stop them (condition-based restocking fee, credit bonus, photo rules), and how to respond proportionately without accusations.
Paste your log and read what to fix first: reason mix, refund-vs-kept share, most-returned SKUs, repeat-returner flags, refunds per month. Runs in your browser, saves locally, zero accounts.
It works with the returns tools you already have. Shopify includes self-serve returns and return rules free in every store. This kit does not replace them — it adds the policy, procedure, emails, abuse controls and analytics that the $11–155/month apps charge for.
It is process, not software. Nothing moves money (refunds happen in Shopify admin as usual) and nothing prints labels (use Shopify's own label flow). The two HTML tools are offline files — no account, no vendor login, no data leaving your browser.
The policy text is a strong template, not legal advice. It is built from what well-run stores actually publish — including the EU 14-day withdrawal clause — but read it once before publishing and adjust anything that does not match how you operate.
About 30 minutes from unzip to a returns process you could hand to an employee.
Open the policy builder, pick your rules, paste the generated page into Shopify admin. Shopify links it from checkout automatically.
Save the CSV tracker to Sheets, paste the email templates into your saved replies, skim the SOP once. Done.
Paste the week's returns into the analytics sheet: clear the slow cases, fix what the reason mix is telling you, check the repeat-returner flags.
No monthly plan, no per-return fee, no subscription.
≈ US$42
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A zip with ten files: the returns policy builder (works offline in your browser), the RMA standard operating procedure, a CSV return tracker, eleven customer email templates, the refund-abuse playbook, an offline return-reason analytics sheet, a quickstart README, a file map, and your license.
Yes — Shopify includes returns and return rules on every plan, including Basic. Nothing in the kit requires an app install, a paid plan, or a developer.
Apps sell software — branding, automated exchanges, label integrations — from $11 to $155+ per month. This kit sells the process: the policy, the SOP, the emails, the abuse controls, and the analytics. Many stores run entirely on native returns plus this kit; if you later outgrow it and add an app, everything here still applies.
No. The two HTML tools run entirely in your browser — no accounts, no network calls, no telemetry. Your saved answers and analytics live in your browser's local storage, and your master data stays in the CSV you control.
If the kit doesn't fit how you work, email zicula06@gmail.com within 14 days of purchase and we'll refund you in full — the zip is yours to keep or delete. One refund per purchase; we only ask for optional feedback.
A single-store commercial license: one buyer (a person or a company) uses the kit for one business, forever. Everything you generate — policy page, emails, reports — is yours to brand and use. Redistributing or reselling the kit files themselves is not allowed.
฿1,490 one-time · ≈ US$42 · free updates v1.x · instant download
Get the Returns Kit — ฿1,490